Outsource SD-WAN to a managed service provider?

SaaS and IaaS are forms of outsourcing that are used without a managed service provider. Does this approach also make sense for an SD-WAN solution?

The use of SaaS and IaaS enables companies to reduce overheads as well as TCO (total cost of ownership), as internal on-site support becomes virtually redundant. What about an SD-WAN solution? It can also be purchased as a service from a service provider. Such an SD-WAN solution typically includes the end-to-end design of the network and provisioning. The ongoing maintenance of the technical components and the management of the network operator are the responsibility of the customer. An SD-WAN is not a fully managed product like a SaaS, IaaS solution or an MPLS network. The question that arises is whether external management is required or not. In other words, whether the SD-WAN solution should be purchased managed or unmanaged. And the same applies to the underlay network. In other words, the internet lines, MPLS, radio relay or 5G routes on which the SD-WAN is operated.

In our view, a managed service provider should always be on board for the ongoing operation of an SD-WAN solution. A good managed service provider is more than just a service provider. It is a technology partner that uses its knowledge and experience to help companies maximize their network efficiency, actively develop the network and, of course, keep the underlay and overlay network within the required SLAs so that users experience smooth app performance.

A consultative approach

A managed service provider should be a sounding board for new ideas and help customers to achieve and exceed their goals using the available technologies. The experience gained from a large number of customer projects benefits all customers.

Dedicated services on site

Customers investing in SD-WAN want security and an on-site physical presence to maximize efficiency and reduce downtime. Not all branch offices of a company have qualified IT staff who can take the necessary measures to restore the service in the event of a failure on site. A managed service provider can help you with this and also order, implement, monitor and manage the complete international underlay network, i.e. the Internet lines for you.

Customized network design

No two companies are the same. A good managed service provider is able to develop a customized solution that fits each individual company perfectly in terms of geography, network traffic and connectivity.

Conclusion

A dedicated managed service provider must be able to design, implement and monitor an all-encompassing network solution for both the underlay and overlay network that supports all aspects of corporate communications and data transmission. Savecall can help you select the right managed service provider.

With over 20 years of experience, Savecall supports companies in their digital transformation. Our range of global consulting services includes MPLS, Internet and hybrid networks, SD-WAN and cloud connectivity solutions.