Insights into the requirements of a modern workplace

Trusted Advisor for IT & Telecommunications Sourcing

When collaboration becomes more diverse than ever before

Working models are changing rapidly. Today, companies need to support different ways of working at the same time while keeping an eye on productivity, security and user experience.

To the point

Companies today support several ways of working in parallel
Collaboration must work regardless of location and device
Cloud-based voice and collaboration solutions are becoming increasingly important
Technological diversity increases complexity and the need for decision-making

The solution

A modern, flexible collaboration environment that reliably supports different working styles and can be introduced step by step.

What this article is about

The requirements of the modern workplace
Which working styles companies need to consider
Which questions are decisive for technology selection, migration and operation

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Why collaboration in the workplace is changing fundamentally

In recent years, there have been significant changes in workplace collaboration that have brought some interesting challenges and opportunities for organizations. One of the key points is that most organizations now need to support multiple and diverse ways of working.

A wide range of technologies may be required to enable employees to connect and collaborate from any location and with any device. With this development comes a huge number of cloud-based voice and collaboration solutions on the market to meet these requirements.

Dependence on the status of the transformation

The specific requirements for supporting today’s different ways of working depend on where you are on your transformation journey. With a cloud-based collaboration platform, your teams can communicate with each other from any location.

However, this may require migrating your existing environment to the cloud, switching from fixed-line telephony to Voice over IP technology and many other important steps.

Identify the working styles in your organization

Before evaluating specific solutions, it makes sense to identify the most common working styles in the company. Many organizations have a mixture of different working models.

Isolated research station in the high mountains at night, symbol of the modern workplace, hybrid work and cloud-based collaboration

Remote and hybrid workers

Many employees work entirely from home or divide their time between the office and home office. They need cloud-based platforms to collaborate efficiently. These are often knowledge workers from areas such as finance, marketing or other corporate functions.

Field staff and mobile employees

Employees in the field or on the move depend on mobile, responsive collaboration tools that work reliably regardless of location.

Many companies are faced with the challenge of meeting the technological requirements of both working styles at the same time. In order to find the right solution, you need to clearly understand your own requirements.

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How multiple providers can be managed sensibly

The right technology, a sophisticated voice and collaboration solution and the right expertise are required to meet different collaboration requirements.

Some companies standardize voice and collaboration via a single application such as Microsoft Teams or Cisco Webex. Others deliberately separate voice communication or rely on multiple solutions to ensure business continuity.

Both approaches are valid. However, if several providers are in use, it is helpful to have a central partner who supports, integrates and operates all solutions. This simplifies implementation and integration and reduces the overall complexity.

Migration without unnecessary business interruptions

When switching to new solutions, a proven methodology for change management and user acceptance is crucial. This must be built on a solid foundation of reliability.

It is not necessary to migrate all locations or employees at the same time. A gradual introduction with prioritization of certain working methods or locations helps to minimize downtimes.

Reliability and safety as a basic requirement

When selecting a solution, reliability and security must be considered from the outset. Security, redundancy and business continuity should be planned for in the early stages of solution development.

Otherwise, there is a risk of becoming vulnerable to cyber attacks or losing central communication functions in the event of a crisis.

What role AI plays in the modern workplace

AI promises to further increase the efficiency of modern working methods. Providers such as Cisco, Google and Microsoft are developing AI functions for existing platforms or as an extension of existing solutions.

These include text-to-speech for IVR, simultaneous translation, automatic meeting minutes and other assistance functions. These functions can significantly improve productivity and collaboration.

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The right expertise as a success factor

Well-founded specialist knowledge is required when selecting suitable language and collaboration tools. Providers and service partners often take different approaches and prioritize the strengths of their own solutions.

The ideal scenario is a partner who understands the company’s requirements and can combine several solutions. This partner provides holistic advice on topics such as reliability, voice quality, AI, security and regulatory details such as emergency call access.

Organizations typically support multiple work styles, depending on the roles and tasks of employees. Keeping these roles productive may require small adjustments or extensive technological modernization.

The experts at SAVECALL know the advantages and disadvantages of common cloud-based solutions and can help you find the solution that best suits your company’s requirements.

SAVECALL: first understand demand – then derive the right solution

SAVECALL is a provider-independent Trusted

Sourcing Advisor. We start with your reality: situation, pain points and buying motive – not with a carrier. This creates an architecture and decision-making basis that really fits: technically, economically and operationally.

Typical stumbling blocks – and how to avoid them:

Don’t talk about carriers too soon: First clarify the “why”, then the solution.
Do not view bandwidth in isolation: Scaling, provisioning and operation are just as crucial.
Don’t plan security as an add-on: resilience must be part of the architecture.

If you wish, we can support you in structuring the next steps – from requirements analysis and market comparison to implementation with suitable premium partners.

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