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- General – About SAVECALL Services
- Voice – Cloud telephone system / UCaaS / SIP Trunk / MS Teams
- Mobile communications – Mobile communications management / Tariff comparison / MDM / DaaS / TEM / Lifecycle
- Internet – Internet worldwide / Underlay / Fiber optics / SDSL / Radio relay
- WAN – SD-WAN/SD-WAN China/MPLS/Ethernet/Dark Fiber/Point-to-Point
- Security – Cyber Security / Dedicated Cloud Access / SASE / Hosting
- Consulting – WAN consulting / tendering / contract management / data center relocation
25+
25+ years of experience
- Many years of industry knowledge
- Proven processes
- Tradition & Innovation
- High flexibility
- Proven strategies for sustainable results
40+
40+ employees
- Experienced team of experts
- Continuous further training
- Team-oriented culture
- Efficient processes
80+
80+ partners
- Strong partner network
- Strategic cooperations
- International & regional
- Innovative solutions
Awards für ausgezeichnete Leistungen
Explained by experts
Questions & Answers
1
General – About SAVECALL + Services
Who is SAVECALL?
First-class network, communication and IT solutions for over 25 years. Provided to over 1200 existing customers.
Tailor-made is our standard. Best conditions are a matter of course. As a partner of all major providers, vendor-neutral sourcing is quick and easy with us. With maximum market transparency. Without procurement risks and easy to migrate. Worldwide. 80 partners and an annual customer volume of over 100 million make SAVECALL the leading trusted sourcing advisor in the DACH region. SAVECALL. Sourcing that inspires.
What does SAVECALL do?
We advise companies on the selection, implementation and operation of telephony, network, cloud and security solutions – independently of technology providers. As a trusted advisor, we broker the best conditions and services with over 80 partners.
How does SAVECALL actually work?
From the initial meeting to needs analysis, tendering, provider selection and operation, we accompany the entire process with project-oriented consulting and contract management.
What advantages do customers have?
- Central advice with just one contact person
- Cost reduction through optimized procurement
- Customized solutions instead of standard products
- Transparency thanks to the mySAVECALL.de customer portal
How many customers does SAVECALL currently serve?
Over 1,200 medium-sized companies from various sectors benefit from our consulting and solution expertise.
What experience does SAVECALL have?
We have been advising B2B customers in the DACH region for over 25 years and have over 80 partners in our portfolio.
What average savings potential do customers achieve?
Savings of 20-50% can be realized via framework agreements for major customers without any loss of performance.
How transparent is the advisory process?
The mySAVECALL.de customer portal provides customers with a constant overview of contracts, costs, tickets and services.
Which sectors does SAVECALL serve?
From manufacturing SMEs to healthcare, retail and internationally operating groups – we are flexible and active across all technologies.
Does SAVECALL also offer advice for start-ups or small businesses?
Yes, our consulting model is scalable. We adapt our services flexibly to the size and needs of the company – from the initial concept to long-term support.
How is SAVECALL’s independence ensured when selecting partners?
Our consultants have no sales targets from specific providers. Partners are selected purely on the basis of a needs analysis and the best technical and economic solution for the customer.
What happens if problems occur after implementation?
We also support our customers after implementation. Tickets can be created via our customer portal mySAVECALL.de, which we coordinate for you and drive the solution forward with the respective provider.
How does SAVECALL deal with rapid technological changes?
We continuously invest in the further training of our experts and actively monitor the market. This enables us to ensure that our recommendations are always in line with the latest and most future-proof technologies.
How is data protection handled when working with SAVECALL?
The protection of your data is our top priority. We work in compliance with the GDPR and conclude corresponding confidentiality agreements with all customers. Your data is processed exclusively in the context of project management.
2
Voice
MS Teams
Can SAVECALL integrate Microsoft Teams as a fully-fledged telephone system?
Yes – SAVECALL links Teams with SIP trunk connection or cloud PBX and enables landline callability directly via Teams.
What are the requirements?
Microsoft 365 Business license with telephony add-on plus SIP connectivity. SAVECALL takes care of provider selection, setup and porting.
What advantages does this offer?
Centralized communication via teams, no dedicated telephony hardware required, flexible scaling – and full provider independence with best price sourcing.
How is it implemented?
SAVECALL coordinates SIP carriers, configures phone numbers and implements a low-interference migration.
Can SAVECALL integrate hybrid scenarios (cloud + local)?
Yes – we integrate hybrid telephony solutions if, for example, partial locations are to remain local.
What does the migration from Skype for Business to Teams look like?
SAVECALL is planning a seamless migration, including number porting and uninterrupted changeover.
How can number portability be handled when switching to Teams telephony?
SAVECALL takes care of the entire porting process for your existing phone numbers. We coordinate the termination with the old provider and the provisioning with the new SIP trunk carrier to ensure a smooth transition.
Is an emergency call function guaranteed via Teams?
Yes, the emergency call function is ensured via the emergency call functionality integrated in Teams, provided the location data is stored correctly. We support you with the correct configuration to meet the legal requirements.
What are the costs for Teams telephony?
The costs are made up of the Microsoft 365 licenses with the telephony add-on and the SIP trunk carrier fees. We optimize these costs by selecting the right provider and tariff.
Can external telephones, such as conference telephones, still be used?
Yes, there are Teams-certified end devices that can be seamlessly integrated. If required, we can also check the integration of existing hardware or suggest new devices to suit your requirements.
How are call forwarding and group calls set up?
We support you in configuring all required functions such as call forwarding, queues, group calls and auto attendants directly in the Teams administration.
Cloud telephone system/UCaaS/SIP trunk
What is UCaaS or a cloud telephone system?
Unified Communications as a Service bundles telephony, chat, video and collaboration in a web-based platform – flexibly and without location restrictions.
Why is SIP trunking worthwhile?
SIP Trunk replaces ISDN and offers greater flexibility, scalability and better cost control via the Internet. We select the optimum carrier for this.
Advantages over on-premise?
No on-site hardware, fast implementation, ongoing updates and flexible customization – SAVECALL transparently ensures the best conditions.
What does SAVECALL’s support include?
Provider research, contract negotiations, technical integration and long-term cost monitoring.
What SLAs and availabilities are possible?
By selecting appropriate carriers, we enforce SLAs such as 99.9% availability and defined response times.
Is there mobile integration?
Yes – mobile devices can be seamlessly connected via UCaaS, including Mobile Device Management (MDM) and Telecom Expense Management (TEM).
Can I keep my existing telephone number?
Yes, number porting is an integral part of our service. We coordinate the transfer of your phone numbers to the new provider to minimize downtime.
What is the difference between UCaaS and a simple cloud telephone system?
A cloud telephone system focuses primarily on the pure telephony function. UCaaS goes beyond this and integrates additional services such as chat, video conferencing, file sharing and collaboration tools into a single platform.
Is the voice quality with a cloud solution just as good as with ISDN?
Modern cloud solutions use HD voice codecs and optimized Internet connections (e.g. DIA), which often offer better voice quality than ISDN. We pay attention to high quality standards when selecting providers.
How is the security of cloud telephony guaranteed?
We select providers that offer high security standards such as TLS encryption and regular audits. We also implement security guidelines that prevent unauthorized access.
How long does it take to switch to a cloud telephone system?
The conversion time depends on the size of the company and the complexity of the infrastructure, but is usually between a few days and a few weeks. We create a detailed project plan to ensure a quick and smooth migration.
3
Mobile communications
Mobile communications management/Tariff comparison/MDM/DaaS/TEM/Lifecycle management
What does mobile communications management involve?
Holistic management of your mobile fleet including device configuration, tariff optimization, MDM, TEM and lifecycle services – efficiently & centrally controlled.
Does SAVECALL support tariff comparison?
Yes – we analyze existing mobile phone contracts and suggest more cost-effective or more powerful alternatives – with a change of provider if appropriate.
What device services does SAVECALL offer?
- MDM: secure device management & compliance
- DaaS: Rental devices incl. support & replacement
- TEM: Expenditure transparency & invoice analysis
- Lifecycle management: from rollout to disposal
How do customers benefit from this?
Uniform administration, transparent costs, optimized contracts and increased efficiency through central control.
How does the comparison process work for Mobile communications?
We analyze your existing contracts, compare offers and accompany the change of provider if necessary.
Is hardware replacement included?
With DaaS, replacement, support and replacement devices are part of the service.
What are typical time periods in lifecycle management?
From rollout to disposal, the lifecycle often spans 3 to 5 years, depending on the type of device.
How is security guaranteed for mobile devices?
MDM enforces security policies, encryption and compliance requirements centrally.
How is cost control implemented technically?
TEM consolidates invoices and analyzes deviations automatically – for full transparency.
How can we ensure that our employees only use business apps?
We can define an “app whitelist” via mobile device management (MDM). This allows access only to approved apps and increases security and productivity.
Are the tariffs also regularly reviewed in the current contract?
Yes, as part of our TEM service, we continuously monitor your current contracts and proactively make suggestions for tariff optimizations as soon as new, more suitable tariffs are available on the market.
How does device management work with defective devices?
With our Device as a Service (DaaS) concept, the replacement service is already included. In the event of a defect, a replacement device is provided as quickly as possible to minimize downtime.
Can we also use the cell phones as a hotspot?
The hotspot function can be enabled or blocked for specific user groups via MDM to ensure efficient use and cost control.
What is the added value of an MDM system for my company?
An MDM system ensures centralized management, security and compliance of your mobile fleet. It makes it possible to enforce policies, localize devices or delete them in an emergency, thus saving considerable administrative effort and costs.
4
Internet
Internet worldwide/Underlay/Fiber/SDSL/Radio
Does SAVECALL offer Internet connections worldwide?
Yes – SAVECALL arranges Internet connections worldwide via local partners or international carriers, including planning and coordination of all technical components.
Which technologies are available?
We offer fiber optic (high-speed), SDSL (symmetrical), radio relay (wireless), copper lines and LTE-based solutions – tailored to your location and requirements.
What is “underlay”?
Underlay refers to the physical network structure (e.g. MPLS, broadband, LTE) on which virtual overlay technologies such as SD-WAN are built.
When is radio relay the best solution?
When fast connection without civil engineering is required – for example for buildings in peripheral locations, construction sites or temporary locations.
What is Dedicated Internet Access (DIA)?
DIA is a dedicated, symmetrical Internet line with guaranteed bandwidth – without performance drops at peak times, ideal for critical applications.
Why DIA instead of split line?
Because you use a fixed line with SLA, predictable performance and higher security – perfect for ERP, video conferencing or VoIP.
What role does the underlay play in combination with SD-WAN?
The underlay forms the basis – SAVECALL combines and monitors various carrier networks for optimum availability and reliability.
Are there restrictions on Internet access at international locations, e.g. in China?
In countries like China, there are government regulations. With our specialized partners, we ensure that you receive compliant and stable Internet access that meets the legal requirements.
Can I combine different technologies such as fiber optics and LTE to increase reliability?
Absolutely. We plan and implement redundancy concepts in which various underlay technologies are combined to achieve maximum availability. This is often the basis for SD-WAN architectures.
How quickly can a new Internet connection be provided?
The duration depends on the chosen technology and the availability at the location. A radio relay solution can often be implemented within a few weeks, while the expansion of fiber optic lines can take longer. We will give you a realistic estimate.
What if I don’t have fiber optic availability at a location?
In such cases, we examine alternatives such as SDSL, radio relay or LTE to ensure a stable connection. Our expertise lies in finding the best possible solution for each location, regardless of availability.
How can SAVECALL make bandwidth usage transparent?
We can use live monitoring dashboards to visualize the use and utilization of your Internet lines. This gives you full transparency and allows you to identify bottlenecks at an early stage.
5
WAN
SD-WAN/SD-WAN China/MPLS/Ethernet/Dark Fiber/Point-to-Point
What is SD-WAN and why is it used so frequently?
SD-WAN enables centrally controlled, intelligent routing via different Internet lines – more secure, cheaper and more flexible than classic MPLS solutions.
How does SD-WAN differ from MPLS?
MPLS offers guaranteed quality over private lines, SD-WAN uses public connections more efficiently – at lower costs and with greater agility.
How does SD-WAN work in China?
SAVECALL coordinates access requiring authorization via certified local partners – and ensures legally secure and stable connections.
How is it implemented?
SAVECALL coordinates SIP carriers, configures phone numbers and implements a low-interference migration.
When is dark fiber worthwhile?
If you need maximum bandwidth and control – e.g. for data center connections, media transfer or backup locations.
What is a point-to-point connection?
A direct, exclusive data line between two locations – ideal for cross-location data traffic without detours.
How can number portability be handled when switching to Teams telephony?
SAVECALL takes care of the entire porting process for your existing phone numbers. We coordinate the termination with the old provider and the provisioning with the new SIP trunk carrier to ensure a smooth transition.
How does SAVECALL specifically help with Site Connectivity?
We analyze requirements, check options (SD-WAN, MPLS, etc.), negotiate contracts and coordinate implementation and operation.
What monitoring is possible with SD-WAN?
Live monitoring, application visibility, automatic failover and SLA reports – all via a central dashboard.
What are typical sources of error in site networks?
Unsecured lines, outdated hardware, lack of redundancy – SAVECALL systematically checks and modernizes existing setups.
Is SD-WAN also suitable for small locations with low bandwidth?
Yes, SD-WAN is particularly efficient as it can also bundle multiple, low-cost broadband Internet connections to boost performance and increase reliability – ideal for branch offices.
What does an SD-WAN solution cost compared to MPLS?
SD-WAN is generally more cost-effective than MPLS, as it is based on public Internet lines and does not require expensive private lines. We prepare a detailed profitability analysis to calculate the potential savings for you.
How quickly can a new location be integrated into an SD-WAN network?
SD-WAN enables new locations to be provided quickly. As no complex cabling or installation of special hardware is required, a new location can often be connected within a few days.
How is data security guaranteed when using public Internet lines?
SD-WAN encrypts all data traffic end-to-end. This means that your data is also secure over public lines. The integrated security functions are often part of the SASE architecture.
What is the advantage of a point-to-point connection over a VPN via the Internet?
A point-to-point connection offers dedicated, guaranteed bandwidth and greater reliability without fluctuations. A VPN uses the public Internet, which can lead to fluctuations in performance. Dedicated access is more secure and more efficient.
How is data security guaranteed when using public Internet lines?
SD-WAN encrypts all data traffic end-to-end. This means that your data is also secure over public lines. The integrated security functions are often part of the SASE architecture.
6
Security
Cyber Security
What IT security solutions does SAVECALL offer?
We provide endpoint security, firewalls, mail security, network segmentation and SASE architectures – precisely tailored to your risk and compliance profile.
Does SAVECALL support Zero Trust?
Yes – Zero Trust concepts are part of modern security strategies, especially in conjunction with SASE, SD-WAN and M365 protection.
What are the advantages of vendor-neutral security consulting?
You only get what suits your risk – no overpriced complete solutions or product loyalty to specific manufacturers.
How can I compare existing security solutions?
SAVECALL examines existing systems, gaps and contracts – and evaluates alternatives on a technical and economic level.
Does SAVECALL also offer awareness training or audits?
On request – via external partners for ISO, GDPR or industry-specific standards (e.g. KRITIS, NIS2).
How can I ensure that my employees do not use insecure cloud services?
Solutions such as Cloud Access Security Broker (CASB) allow us to monitor and control access to cloud services. This allows us to block insecure services and ensure secure use.
What is the first step to improve cyber security in my company?
We start with an inventory and a needs analysis of your current IT infrastructure. Based on this, we create an action plan that addresses the most important weak points.
Does SAVECALL also offer protection against ransomware?
Yes, with a combination of endpoint security, mail security and backup solutions, we can effectively protect your company against ransomware and enable rapid recovery in the event of an emergency.
Can security also be guaranteed for home office workstations?
Yes, modern security concepts such as SASE and Zero Trust are specifically designed to ensure security across all locations, including the home office.
What role does cyber security play in digitalization?
Cybersecurity is a fundamental component of any digitalization strategy. Without a robust security architecture, digital transformations can fail. We integrate security into all projects right from the start.
Dedicated Cloud Access
What is Dedicated Cloud Access?
This is a private direct connection to hyperscalers such as AWS, Microsoft Azure or Google Cloud – independent of the public Internet.
What advantages does this offer?
Higher security, stable bandwidth, guaranteed availability – essential for sensitive workloads or hybrid architectures.
How is it implemented?
SAVECALL advises on the choice of access provider, takes care of line management and coordinates with cloud partners.
Can I also connect several cloud providers?
Yes – we plan redundant or combined connections depending on the architecture.
Which hyperscalers can be connected?
We arrange direct connections to all major hyperscalers such as Microsoft Azure, Amazon Web Services (AWS), Google Cloud and Oracle Cloud.
Can Dedicated Cloud Access also be used for hybrid cloud architectures?
Yes, it is even the ideal solution for hybrid cloud scenarios, as it creates a seamless and secure connection between your local infrastructure and the cloud environment.
How long does it take to provide Dedicated Cloud Access?
The delivery time depends on the provider and the type of line, but is usually between 2 and 6 weeks. We coordinate all steps to speed up the process.
Can I also set up a redundant connection to the cloud?
Yes, for maximum availability we often recommend a redundant connection via different carriers or physical routes. We plan and implement such high-availability solutions.
What is the difference between Dedicated Cloud Access and a VPN to the cloud?
Dedicated Cloud Access offers a private, dedicated line with guaranteed bandwidth and low latency. A VPN uses the public internet, which can lead to fluctuations in performance. Dedicated access is more secure and more powerful.
SASE
What is SASE (Secure Access Service Edge)?
SASE combines network services and security functions into a cloud-native architecture – ideal for hybrid workplaces.
When is SASE worthwhile?
Especially with distributed teams, many mobile users or global locations – SASE replaces several classic security solutions.
What is the connection with SD-WAN?
SD-WAN is often part of SASE – it handles routing, while SASE handles access and protection.
Does SAVECALL also offer fully managed SASE?
Yes – including provider selection, contract design, setup and operation by external partners or internally via third level.
Which security functions are included in a SASE architecture?
SASE typically integrates functions such as Secure Web Gateway (SWG), Cloud Access Security Broker (CASB), Firewall as a Service (FWaaS) and Zero Trust Network Access (ZTNA).
Can SASE also improve the performance of my network?
Yes, through intelligent routing and traffic optimization, a SASE architecture can improve application performance, especially for mobile and distributed users.
How is the migration to a SASE architecture carried out?
We start with a detailed analysis of your existing infrastructure and develop a step-by-step migration plan. The changeover is usually carried out iteratively to avoid downtime.
How does the administration of a SASE solution work?
It is managed via a central cloud dashboard. We support you with the configuration and ongoing operation, also as a fully managed service on request.
Is SASE only suitable for large companies?
No, SASE is also an attractive option for medium-sized companies that want to modernize their IT infrastructure and ensure security for mobile and distributed teams.
Hosting
What hosting services does SAVECALL offer?
From dedicated servers to colocation and managed clouds – at certified data centers within Europe.
How does SAVECALL select suitable hosters?
According to SLA, location, ISO certification, data protection requirements and price-performance ratio.
Does SAVECALL also support migration?
Yes – from project planning and data transfer to operational changeover, including rollback option.
What is the best way to protect my data from power outages?
Our partner data centers offer a redundant power supply with UPS systems and emergency power generators to ensure uninterrupted operation.
What certifications do the data centers with which SAVECALL works have?
We work exclusively with certified data centers that have ISO 27001 for information security and often also other certifications such as ISO 9001 or TIER certifications.
Can I also rent physical hardware in the data center (dedicated server)?
Yes, we also arrange dedicated servers that are tailored to your specific performance requirements.
How is access to the data center regulated?
Access is strictly regulated and takes place via multi-level security checks, including biometric access systems.
Can SAVECALL also advise on backup strategies in hosting?
Yes, we can provide you with comprehensive advice on backup strategies and suitable solutions, from regular data backups to geo-redundant backups.
7
Consulting
WAN consulting
What does WAN consulting by SAVECALL include?
Analysis of the network structure, technology comparison (SD-WAN, MPLS etc.), provider selection and support through to go-live.
For whom is WAN consulting worthwhile?
For companies with many locations, increasing requirements or expensive old contracts – we create transparency and alternatives.
How quickly does SAVECALL deliver WAN comparisons?
Usually within 5-10 working days – depending on the number of locations and complexity.
What is the first step in a WAN consultation?
We start with an audit of your existing WAN architecture. We analyze costs, performance, availability and security risks to create a sound basis for our recommendations.
Can SAVECALL also help with the optimization of existing MPLS networks?
Yes, we review existing MPLS contracts for potential savings and can develop a hybrid strategy that retains MPLS for critical applications and uses SD-WAN for less critical traffic.
How can I reduce the costs for my WAN?
By introducing SD-WAN, you can replace expensive MPLS lines with more cost-effective broadband Internet connections without compromising performance. We identify these potential savings.
How long does a WAN project typically take?
The duration depends on the complexity of the network and the number of locations. A small project can be completed in a few weeks, while a global migration can take several months.
How can I ensure that the recommended solution is future-proof?
When selecting the technology, we make sure that it is scalable and flexible in order to meet future requirements. The cloud-based nature of SD-WAN and SASE ensures this future viability.
Tender/contract management
Does SAVECALL support tenders?
Yes – we put services out to tender, compare offers, conduct price negotiations and document the entire process.
How does contract management work?
SAVECALL consolidates existing contracts, takes over notice periods and negotiates follow-up agreements as required.
Which tools are used?
The mySAVECALL.de customer portal provides an overview of transit times, costs, deadlines, status and tickets.
How do I ensure that I get the best conditions in a tender?
We negotiate with all relevant providers, comparing offers not only in terms of price, but also technically and with regard to service level agreements (SLAs). Our market expertise guarantees the best possible conditions.
How does the mySAVECALL.de customer portal help with contract management?
mySAVECALL.de offers you a central overview of all contracts, terms and notice periods. You are proactively informed about upcoming deadlines and can therefore act in good time.
Will the contracts still be managed after the project?
Yes, contract management is an ongoing service. We monitor the contracts throughout their entire term and take over the negotiations for renewals or changes.
Can SAVECALL also help with the termination of old contracts?
Yes, we take care of the formal termination with the old provider and ensure that all deadlines and requirements are met in order to avoid additional costs.
How transparent is the negotiation process with the providers?
The entire process is transparent for you. We compare all offers and explain the advantages and disadvantages of each solution before making a recommendation.
Relocation/data center
How does SAVECALL support IT relocations?
With planning, technical coordination, coordination of all service providers and risk management – for a smooth process.
What does SAVECALL offer in the area of data center strategy?
Advice on the selection of colocation, edge or hybrid solutions – including connectivity, energy requirements and hosting.
Can SAVECALL also coordinate several data centers?
Yes – we support multi-site operation, redundancy concepts and geo-redundant architectures.
How can I minimize the risk of data loss when moving?
Through detailed project planning that includes data backup and recovery. We plan buffer times and create rollback strategies so that we can react quickly in the event of an emergency.
What is the difference between colocation and hosting?
With colocation, you set up your own hardware in an external data center. With hosting, you rent the hardware and software from the provider. We will advise you on which solution is best for you.
Can we continue working during the move?
We plan relocations so that they take place outside regular business hours or an emergency infrastructure is provided in parallel so that business operations are not interrupted.
How is connectivity to the new data center ensured?
We take care of the planning and provision of suitable connectivity solutions, be it via dedicated cloud access, MPLS or dark fiber, to guarantee a reliable connection.
Is the power supply in the data centers that SAVECALL recommends secure?
Yes, we work exclusively with data centers that guarantee an uninterruptible power supply and air conditioning, often with redundant systems to ensure maximum availability.
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Telecom & IT sourcing. Worldwide. Carrier-independent.
Selection & operation of worldwide connectivity & cloud infrastructure. Without vendor risk & unnecessary costs.
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- Min. 20% savings
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