The argument for cloud communication

Switching to cloud communication will be the best move of the year! Your daily challenges in running your business can be a maze of obstacles. Your communication shouldn’t be one of them. Are you looking for simple and optimized ways to manage your communication and maintain customer contacts? Then the cloud is the right solution. Even in the event of disruptions, your business operations will remain smooth. The digital transformation means that many companies are shifting their processes and business models to digital platforms. And with good reason:

6 reasons why you should move your communication to the cloud

1. improved employee satisfaction and commitment

Your employees need easy access to each other. Seamless communication removes business barriers.
UCaaS systems offer:

• Flexibility and mobility: UCaaS offers employees a good work-life balance. They can be on the go because they can access their phone system from anywhere. They can work from home (or really anywhere there’s an internet connection) and still have access to the same collaboration tools they have in the office.
• Intuitive, convenient operation: UCaaS boosts productivity because it is easier to use and manage than traditional on-premise phone systems. Employees can set up and customize their phone features, such as call forwarding and voicemail, without IT support.
• Better collaboration: With a UCaaS platform, employees can make a video call, share screens and collaborate more efficiently, virtually eliminating the need for face-to-face meetings.
• Better communication: UCaaS improves the quality and reliability of voice and video communication with features such as HD voice and automatic call forwarding. Collaboration between employees, customers and partners becomes clearer and more efficient.

2. cost savings
Many companies opt for local systems on the assumption that cloud systems are too expensive. In reality, cloud-based systems are more cost-effective in the long run. On-premise systems incur many ongoing costs, especially as they age and require regular maintenance and replacement parts. When an on-premise system becomes obsolete, the cost of replacing the entire system can mean a lengthy approval process combined with a large capital expenditure. Cloud services reduce communication costs over the lifetime of the system. Since UCaaS solutions are a monthly operating cost, you can plan communications into your monthly budget and reduce unplanned communications maintenance costs. UCaaS systems save money by:

• You can add applications or services for a small monthly fee and not as a large capital expenditure.
• They offer the option of replacing phones more frequently without incurring major additional costs in order to keep up to date with the latest technology.
• scaling has less financial impact and allows companies to stabilize and predict monthly expenses.

3. security
Whenever the topic of cloud services comes up, questions about security inevitably arise. Companies not only have to protect their own data, but also comply with more and more regulations to protect customer data. Major data breaches and the associated negative publicity make many people aware of the risks of internet-based communication. Savecall and its partners offer private connections between your company and the cloud communications data center that can virtually eliminate security issues. Savecall will help you develop a communications solution that meets your individual security requirements. Whether you need a private, dedicated connection or a shared multi-tenant option, whether you need help with internal communications policy solutions or external compliance regulations, we’ll work with you to meet your security needs.

UCaaS can ensure your security through:

• Provide your remote employees with the secure connection they need to work anywhere, anytime.
• We offer a variety of options tailored to your specific security requirements.
• Encryption of data via a secure connection without the need for a complicated login process.

4. easy scaling
UCaaS offers the scalability you need in times of rapid change. With on-premise systems, hiring an additional employee can take your business to the next price or service level, incurring unnecessary costs. Cloud voice services, on the other hand, are billed by the license. If you hire additional employees, you can easily purchase more licenses and keep your costs predictable. Cloud-based communication systems also offer:

• You can hire employees wherever they are located. UCaaS offers the same communication options for employees at other locations. Employees in other regions can access the same communication functions as employees in the office.
• Extend the functions for your users. If your customers ask for SMS, chat or web and video conferencing, you can add these services without having to overhaul the entire system.
• Reduce the burden on the IT department. New employees added to the system are handled simply by a single call to the communications provider, freeing up the IT department for more important tasks.

5. security in the event of disruptions
Disruptions to business operations are a daily occurrence – sometimes even daily. From power outages to lengthy internet disruptions, cloud voice services enable businesses to keep their operations running seamlessly. With UCaaS, customers and colleagues can work from anywhere – in the office, at home or at another branch office. UCaaS provides business continuity through:

• Employees are given the tools they need to run their business from anywhere when it matters. Whether it’s a small business emergency or a global crisis, employees can quickly adapt to the needs of the moment without missing a beat.
• Employees can stay in touch with their customers anytime, anywhere, without changing the customer experience.
• Facilitates collaboration and teamwork across national borders so that emergency teams can work together immediately.
• They offer the security that on-site systems cannot. While stationary systems can be physically impaired in the event of emergencies in buildings, the cloud voice solution remains operational during any interruption to operations.

6. always up to date
Communications systems have changed in unprecedented ways over the last decade, and modern systems involve much more than just a phone plugged into a wall socket. Most telecom manufacturers are moving away from hardware-based systems to
software, resulting in a decrease in available options for on-site hardware solutions. Also, with on-premise systems, phones can quickly become obsolete as technology evolves, and businesses that want to stay competitive will be left behind as technology overtakes their communications systems. Cloud-based systems make communication systems evergreen, allowing businesses to keep up with the latest innovations – and stay competitive and responsive to their own customers. With UCaaS you are always up to date:

• Add new applications or services as they become necessary. When customers ask for SMS text or web-based chat options, your business won’t fall behind the competition because of an outdated communication system.
• Update software automatically without having to worry about old or outdated hardware.
• Stay at the cutting edge of technology and offer your customers an optimal user and customer experience. With the cloud, you can communicate in the way your customers prefer – by voice, email, chat, text, video or a combination of these options.

Switch to cloud communication with Savecall

Savecall and its partners offer a range of cloud voice and collaboration products and services to help you grow your business and connect your teams from anywhere.

We are experts when it comes to moving customers from on-premises to the cloud. We support you throughout the entire process to make the transition to cloud communications easier. Depending on which cloud communications solution you choose, we can install your new system alongside your existing system, coordinate full project management and provide on-site training to enable a seamless transition to your new cloud system.