5 reasons to connect your telephony with Teams

If you use Microsoft Teams, you know that there are many ways to communicate – from chats and video meetings to emails and shared documents. But did you know that Teams is also a perfect platform for managing your business telephony? In this article, we’ll tell you more about the benefits!

1. a complete platform for communication

When you integrate telephony into Teams, you will quickly discover the benefits of having everything in one place and still being as available as before. You and your colleagues can use the same platform when you communicate and collaborate without any problems. You can call and chat for free.

The integration of telephony and telephone systems in Teams also means that you no longer have to juggle different interfaces, remember logins or keep track of which channel you used to talk about what. This makes you more effective in meetings, both with colleagues and customers.

When you have everything in one system, you can not only access your colleagues’ numbers and emails, but also store contact information more easily in one place. Teams is designed for collaboration, and one of its features allows you to invite clients to your meetings directly in the system.

You can join calls, follow chat messages and even collaborate live in the same document as you speak. Effective communication – all in one place!

2. overview and control of the PBX

A powerful PBX system is one of the most effective tools for making your communication more efficient – both internally and with your customers and employees. As all your telephony is bundled in teams, managing your telephone system is also easy. The possibilities are almost unlimited. For example, you can do the following:

Decide which number should be displayed for outgoing calls.

Call all your contacts directly on their mobile or landline number – regardless of whether they have teams or not.

Decide whether you want to accept incoming calls in Teams, on your cell phone or via your computer’s softphone.

Manage your profiles directly in Teams: switch between transmissions, change your voice messages or add an out-of-office note.

View a list of incoming calls and listen to previously recorded calls.

3. automatic synchronization between all devices

Another reason for telephony in Teams is the efficient synchronization that Microsoft offers between its tools. Calendars and contacts are automatically updated on both your cell phone and your computer. This way, all information is correct for incoming and outgoing calls.

It also synchronizes your phone directly with your calendar entries, so if someone calls you while you are in a meeting, they will be informed when you are available. Another option for when you are busy is to forward the call directly to a colleague.

4 Seamless integration of telephony and other systems

Teams offers integrations with hundreds of tools and apps that are used by many companies every day. In addition to Microsoft’s own tools such as Outlook for emails and calendars, it is just as easy to integrate analysis tools and management systems into Teams. The wide range of options offer departments a variety of benefits, especially for those with daily customer contact.

For example, with an integrated CRM system, your customer service can see who is calling as the caller’s contact card is displayed when they call. This makes it easy to support the customer directly and effectively. Another advantage is that you never have to switch between programs and browser windows again to find the right information – in Teams, everything is just a click away!

5. statistics and analyses directly in Teams

With a smart phone system integrated with Teams, it’s easy to get comprehensive statistics to evaluate how you’re actually performing. What are you doing right, and what can you do better? If your phone system is integrated with Teams, you can also connect to Power BI to analyze data on the number of calls from customers, response time and the number of tickets for customer service.

At the same time, you can see how Teams is used internally and how it affects your efficiency. With Power BI, you can also create your own statistical reports when it’s time to update and optimize your internal processes.

Summary: Why you should connect your telephony with Teams

The integration of Teams and telephony will enrich your day-to-day work. Make calls directly in Teams, get access to all telephone system functions and have everything in one user-friendly interface.

I look forward to your questions!

Frank Frommknecht

Key Account Consultant