Unified communications as a contribution to digital transformation

Digital transformation, also known as digital change, is a continuous process of change that is driven by the increasing use of digital technologies. According to surveys, these digital transformation initiatives are already underway at almost 70% of companies. Digital transformation is proving to be more than just hype.

However, few companies feel that they are tackling digital transformation properly. According to Forbes, 70% of all digital transformation initiatives fail to achieve their goals. The biggest problem for many companies is that they simply don’t know how and where to start. The goal of digital transformation is not just to move away from legacy systems, but to harness the huge potential of the latest technologies to drive innovation and increase productivity. Although strategies vary depending on the situation and specific requirements, communication and collaboration have always been the hallmarks of a successful business.

Unified communications: a simple first step towards digital transformation

Unified Communications is essential for any organization undergoing a digital transformation as it has a significant impact on improving the user experience. A UC solution in conjunction with an IP PBX system provides a solid communications foundation for a successful digital transformation. For most companies, especially SMEs, the migration to a UC solution is often the beginning of the digital transformation.

Provision of the digital workplace and improvement of user-friendliness

Gone are the days when the workplace was just a physical space. Modern companies, especially those with a distributed and mobile workforce, are turning to UC solutions to optimize business communications. Unified communications is about turning a multitude of communication channels into a single access point. The idea is that employees can access the same communications system across multiple devices with multiple tools, but the benefits go far beyond convenience. For this reason, companies today have started to implement a new working environment, the digital workplace, to enable employees to collaborate, communicate and connect with others.

Improved collaboration and commitment within the organization

Most employees are not willing to add more apps to the numerous mobile and desktop apps they already use on a daily basis. What they want is the consolidation of functions. Unified communications integrates business phone systems, instant messaging, conferencing, unified messaging, file sharing and more into a single system, ensuring a consistent user experience that employees expect. Unified communications is about consolidating a variety of communication channels and options into a single access point, but the greater value lies in the ability to unify the organization across all departments. The more available and better connected employees are, the more work they can get done. With unified communications, all employees can be reached onsite, offsite and on the road using the same business phone number and multiple devices. Since employees no longer have to switch back and forth between different communication channels, they have more time to focus on business operations, which increases efficiency and productivity.

Savecall supports you in your digital transformation

With over 20 years of experience, Savecall supports companies in their digital transformation. Our range of global consulting services covers all providers and types of UC solutions.