Switching to a cloud telephone system: is now the right time?

Simplify and optimize your communication

Poor communication can be a problem for any business as it can affect employee efficiency and the customer experience. The longer you allow communication problems to continue, the further you move away from your business goals. The problem often lies in outdated and unreliable phone systems. Upgrading to a cloud-based system is the best solution.

The most common problems that you can solve with a cloud-based telephone system:

The traditional telephone system does not work

An outdated phone system can be a problem for any business. This can affect customer service as contacting your business can be daunting. You may lose customers due to poor communication. Watch out for this sign and consider abandoning your unreliable traditional phone system before it affects your revenue and reputation. You can set up a new cloud-based phone system with minimal effort and investment.

Phone calls take up a large part of your day

Customers expect easy communication with business representatives to find answers and solutions to their concerns. However, routing calls to the right team member or department can be difficult. If you spend most of your day transferring customer calls, switching to a cloud PBX is the better option. Look for one with an auto attendant feature that automatically routes calls to the right person. The system reduces the workload of managers and makes the customer experience easier.

You hold conference calls

Aside from poor customer communication, it can be a telltale sign that all employees are staying on the same page to move to cloud PBX. Upgrading to a PBX-hosted phone system equips your business with enterprise-class features, including the ability to make conference calls. You get a pre-built web interface to make conference calls and connect people working from anywhere. Cloud telephony is ideal in the age of hybrid working, when most organizations have a proportion of their workforce working remotely.

They often struggle with maintenance and support

Another sign that you should consider switching to a cloud phone system is that you are constantly struggling with maintenance and support. On-premise business phone systems with desk phones lead to high maintenance responsibilities. You may need frequent technicians to restore uptime, and delays can affect operations. Cloud-based telephony puts you in control of your system. Your communications are secure, and you can also reduce your overheads.

You are building a future-proof company

Switching to a cloud telephone system is essential if you want to future-proof your business. Moving to the cloud gives you 99.99% uptime, so you have a better contingency plan for your business. You don’t have to worry about your revenue being screwed up due to unavailability for customers with effective online communications. What’s more, the move will keep you relevant and competitive in the long run. Switching to a cloud phone system is a smart decision for any business, regardless of size and scope. Consider it a smart investment to keep your internal and external communications on track.

You want to save electricity costs

In times of resource scarcity and constantly rising energy costs, efficiency must also be taken into account. While employees shut down their workstations – the last person in the office switches off the lights, even the air conditioning is time-controlled – your classic telecommunications system continues to run and consumes enormous amounts of electricity, even when no one is on the phone. Switching to a hosted telephone system eliminates this cost block.

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Frank Frommknecht

Key Account Consultant